The post-COVID world has brought about changes in many dimensions, particularly in the "trend of health care for the modern workforce," which has become one of the challenging issues for every organization. Good health not only affects work efficiency but also reflects the "corporate culture" of caring for employee health beyond just compensation or job security. Additionally, it positively impacts the organization's image in attracting quality employees who want to join. At the same time, with the increasing trend of incorporating health technology (Digital Health) into the daily lives of workers, from health tracking apps and smartwatches to online doctor services (Telemedicine), it reflects that today's employees prioritize health care and are familiar with using technology to unlock traditional health care methods that come with time and cost burdens.

To be part of enhancing the quality of life for Thai people, LINE Thailand has launched LINE HEALTH — an official account designed to serve as a central platform connecting over 56 million users with four leading telemedicine providers in Thailand, each with specialized expertise covering diverse health needs. This transforms health care into something easily accessible at your fingertips. One of the key partners is Health at Work, a platform focused on health services for the workforce, providing medical consultations via LINE without the need to travel to hospitals, along with home delivery of medications, reducing time and costs while supporting group insurance and outpatient health insurance (OPD), thus enhancing proactive employee benefits that meet the needs of modern organizations.

Whether it's a minor illness, a major one, or just feeling unwell, think of Health at Work.

The highlight of Health at Work is its health services for employees with group insurance, allowing easy access to online health services through LINE, covering online doctor consultations, home medication delivery, and health tracking systems all in one place. Whether dealing with minor ailments or needing preliminary medical advice before going to the hospital, Health at Work has a team of expert doctors from leading hospitals ready to provide consultations every day from 7:00 AM to 9:00 PM. Doctors will record treatment histories to serve as patient databases, and if a patient needs to be referred to a hospital, the doctor will summarize the initial symptoms. After the consultation, medications will be delivered to the home within 1-3 hours in service areas and 1-3 days for some locations, covering the entire country.

Another strength of Health at Work is that having a dedicated team of doctors ensures that each physician provides consultations based on the same standards. Additionally, there is a real-time feedback system from every treatment to help assess and improve the doctors' performance, which is different from using services at regular hospitals. Common ailments include Office Syndrome, as well as seasonal illnesses like COVID-19, influenza, diarrhea, and conjunctivitis, which can all be addressed through online doctor consultations without needing to visit a hospital. With services that meet the needs of the new generation of employees, those who try it often experience a "Magic Moment" with the ease and convenience of the service, leading to high repeat usage.

Revolutionizing the Health Care Model for Employees with Mutual Benefits

Dr. Kanphon Poomiratnaprapin, co-founder and CEO of Health at Work, stated that Health at Work was established in 2021 with the primary goal of developing a new health care model that connects workers to effective health care, changing the perception of employees who once viewed health care as difficult when sick into something easy, as if having a doctor as a friend. By simply using LINE HEALTH, they can consult a doctor and access services covered by insurance immediately without needing to download additional applications.

“This collaboration with LINE HEALTH marks an important step in elevating the healthcare system. LINE is a powerful platform for connecting people, and this partnership enhances LINE's role as a gateway that allows users to access Health at Work directly through LINE HEALTH. Currently, there are already over 100,000 users of Health at Work, with continuous growth,” he added.

Dr. Kanphon also believes in the power of the Health at Work business model designed to benefit all parties involved. Firstly, employees can conveniently use their existing group insurance without needing to take leave, wasting time, or incurring travel costs to hospitals. By accessing LINE HEALTH, they can consult specialized doctors and receive medications at home without upfront payments, making it convenient and quick for organizations to enhance employee health benefits without additional costs. Secondly, insurance companies can reduce claim costs, as the expenses for consulting doctors via telemedicine are generally lower than hospital treatments. Thirdly, hospitals can alleviate burdens and reduce congestion, allowing them to allocate limited resources to more complex cases. In addition to delivering valuable services, Health at Work can also evolve into a "Health Partner" for organizations by using employee health data to design health care programs that precisely meet the needs of employees in each organization, which will benefit organizations in the long term by promoting sustainable employee health. This can be seen as an elevation of an effective health system at all levels.

The collaboration between Health at Work and LINE HEALTH aligns with the ongoing trend of Digital Health, making access to health care for the new generation easier. Especially in the future, with the introduction of various technologies such as AI and health devices to help collect health data like breathing, sleep, heart rate, etc., it will assist in analyzing and enhancing the effectiveness of doctors' diagnoses.

Join us in opening a new experience that will change the perspective on health care to be easier with just a fingertip. For the workforce, whether using group insurance, outpatient insurance, or paying out of pocket, you can now access Health at Work's online health services through LINE HEALTH. Simply add the LINE Official Account @linehealth or click https://lin.ee/uCW32tc. No need for prior appointments, wait times of no more than 5 minutes, and you can consult with a doctor immediately, with medications delivered to your home within a few hours.